This Privacy Policy (hereinafter the "Policy") explains how PRK-1U.com collects and processes your personal data and how you can exercise your rights in relation to your personal data.
Privacy policy
1 - Our commitment to protecting privacy
We take all appropriate measures to ensure that we protect your personal data in accordance with applicable regulations and we aim to be transparent in the practices we put in place, because we know how important this is to you.
We are committed to the following principles:
- You are under no obligation to provide us with the personal data we request from you. However, if you decide not to provide us with certain data, we may not be able to provide certain services or deliver certain products;
- We collect and process your data only for the purposes described in this Policy or for specific purposes of which we have informed you and/or to which you have consented;
- We adopt the principle of minimising the collection of personal data: i.e. collecting and processing only the personal data necessary for the purposes envisaged;
- We aim to keep your personal data as accurate and up-to-date as possible;
- If any personal data we hold is no longer required for the purposes of processing personal data, and there is no legal obligation to retain it, we will do everything in our power to delete, destroy or render it anonymous.
- Your personal data will only be shared and disclosed in accordance with the principles set out in this Policy.
2 - Data collection
We want to provide you with the best possible experience when using PRK-1U.com products and services. The data we collect and process helps us to provide and improve our services, to provide you with regular support and personalised recommendations of products, services and promotions.
The personal data we collect varies depending on the purpose of the collection and the service or product we are providing to you. Generally, we may collect the following categories of personal data directly:
- Personal details, such as your surname, first name, date of birth, e-mail address, postal address and telephone number(s);
- Identifiers used to access your online account, i.e. username ;
- Exchanges with us, which may include the history of conversations that have taken place by e-mail and telephone, with customer service and our technical support;
- Demographic information, such as your age, gender and lifestyle preferences;
- Browsing history, such as the pages visited, the date of the visit, the location at the time of the visit and the IP address;
- Payment information for purchases made on one of our websites. Payment information generally consists of your name, address and payment details, such as your payment card or bank account number;
- Information about third parties, such as personal data relating to the users you mention when setting up the PRK-1U physical device;
3 - Why do we collect this data and how do we process it?
We collect your personal data in order to provide you with the best online experience and to ensure the quality of our products and services. In particular, we may collect, hold, use and disclose your personal data for the following purposes:
- To process your payments if you purchase our products, to keep you informed of the progress of your order, to answer your questions and queries and to assess and process your complaints;
- To process and respond to your requests for information and queries, sent by e-mail or via our websites;
- To develop and improve our products, services, communication methods and the functionality of our websites and/or applications; To communicate information to you and to manage your registration and/or subscription to our newsletter service or any other communication service;
- To better understand and assess consumers' interests and desires as well as changes in their needs, with a view to improving our websites/applications, products and services and/or developing new products and services;
- To provide you with personalised products and tailored communications and to recommend products based on your consumer needs.
4 - Who has access to your personal data and where is it stored?
Your personal data is stored on secure servers and is only accessible by authorised PRK-1U.com personnel for the purposes described in this Policy.
We share data with external service providers (only where and to the extent necessary) to fulfil your orders and requests or to improve the quality and accessibility of our services. For example, we will provide your address information to our shipping service, so that they can deliver a physical order, or your email address to the operator of our websites, so that you can access your orders online.
The service providers we have selected guarantee to provide us with solutions that comply with European regulations on personal data, in particular by implementing technical and organisational measures to ensure that personal data is stored securely and for the period necessary to fulfil the purposes for which it is to be used.
When your personal data is processed by our service providers outside the European Economic Area (EEA), PRK-1U.com makes every effort to ensure that this international transfer of data has an adequate level of security and guarantees. We therefore ensure that :
- The inclusion in our service providers' contracts of model clauses validated by the European Commission and which enable the levels of security required by European regulations to be respected; or
- Our service provider obtains and provides certifications issued by supervisory authorities attesting that they process personal data in compliance with European regulations.
5 - How is the security of your personal data ensured?
PRK-1U.com takes care to protect and secure your personal data using technical and organisational measures, including on all the websites it controls, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorised third parties. In particular, we use access controls, firewalls and secure servers, and we encrypt your personal data.
Although PRK-1U.com takes reasonable steps to protect your personal data, no transmission or storage technology is completely infallible. In accordance with the applicable European regulations, in the event of a proven breach of personal data likely to give rise to a high risk for the rights and freedoms of the persons concerned, we undertake to communicate this breach to the competent supervisory authority and, where required by the said regulations, to the persons concerned.
6 - How long are your personal details kept?
Your personal data will be kept for the duration of the product and/or service you have subscribed to from PRK-1U.comor when you express an interest in our products and services by receiving and/or opening our communications.
7 - Cookies and other technologies
Through our use of cookies and other technologies, we may also automatically collect personal data about you. This may happen when you visit our websites or third-party websites, consult online commercial offers or use our mobile or third-party applications.
The information collected may include, in particular, information concerning the browser of your device and the operating system you are using; the IP address of the device you are using and its location; the web pages you visit; the links you click on while interacting with our services.
We use cookies solely to compile audience statistics and to offer you products and services that may be of interest to you on our websites.
More information on this subject is given in our Cookies Policy.
Rights
8 - What are your rights and how can you exercise them?
Subject to the limits laid down by the regulations, and in particular our legitimate interest in processing your personal data with a view to fulfilling your orders or complying with legal obligations, you have the following rights with regard to your personal data:
- The right to information about the processing of your personal data;
- The right to access your personal data and the conditions under which it is processed;
- The right to rectify your personal data if it is out of date;
- The right to erasure of your personal data;
- The right to limit the processing of your personal data;
- The right to withdraw your consent to the processing of personal data for the future, where your data is processed on this basis;
- The right to lodge a complaint with a supervisory authority if you feel that your rights have not been respected.
PRK-1U.com undertakes to reply as soon as possible, and in any event within one month of receipt of your request.
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